Spa Etiquette

Noise

Our wellness spa environment is one of tranquility and relaxation. Please respect all guests’ rights to privacy and serenity. Please maintain conversations at a considerate volume in all treatment areas.

Cell Phones

In consideration of our guests, we ask that all cell phones and electronic devices are turned off, leaving a quiet environment for all to enjoy their treatment.

Spa Policy

Arrival Time

We recommend that you arrive at least 10 minutes prior to your first scheduled appointment. This will allow ample time to fill out a client profile, so we can tailor our treatments to your personal needs before beginning your services.

Cancellation Policy

Scheduled treatments are reserved especially for you. We require 24 hours advance notice, in order to cancel any service with no charge. If your appointment is not cancelled within this notification period, your appointment is considered confirmed. Any changes or cancellations made after the 24 hour window are subject to a charge for each service. Due to this policy, a valid credit card number is required at time of booking. This policy also applies to gift card and certificate holders.

Late Arrival

All appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals will not be afforded extension of scheduled treatments. Treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment for the full service.

Return Policy

Unused products, in their original packaging, may be returned within 14 days for a full refund.

Health Conditions

Please advise us at time of booking of any health conditions, allergies, injuries or special needs, which may affect your services.

Massage and Body Treatments

You may consult with the Therapist directly about style and depth of pressure prior to your service.

Prices are subject to change

We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time. We love having you as a client, but we do reserve the right to refuse service at any time, to anyone, for any reason.

Clients’ right to know

We strive to exceed our clients’ needs. We believe that advising our clients of the products best suited for them is as essential as the service we perform. Therefore, our clients’ right to know policy advises each client on the products and techniques best suited for the client to maximize the benefits of their service.

Therapists

While we will make every effort to meet your requests, we cannot guarantee a specific therapist. All therapists are trained in both treatment and draping protocols to ensure your comfort at all times.

Pregnancy

We have specially designed treatments for expectant mothers. Please consult the therapist to select appropriate treatments for you during this special time.

Cleanliness

Keeping our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and treatment.

Loss or Damage

We regret that we cannot be responsible for any loss or damage of personal items. We strongly recommend use of our secure lockers for any valuables and personal articles.

Payment

All major credit cards are accepted. We do not accept any personal or traveler’s checks. Any gift cards, vouchers, or certificates must be mentioned at time of booking.

TEL 647-352-7720 | TXT 416-885-9663